How to Get More Reviews for Your Bathroom Remodeling Business

Bathroom remodeling requires trust. Homeowners are letting you into their home for weeks, disrupting their daily routine, and spending thousands of dollars. Reviews from past customers provide the social proof they need to feel confident choosing you.

Reviews also impact your local SEO rankings. Google uses review quantity, quality, and recency to determine which businesses to show in the Map Pack. More positive reviews mean higher visibility.

Bathroom remodels have a unique advantage: the reveal moment. When the project is complete and the customer sees their transformed bathroom for the first time, they're at peak excitement. That's when to ask.

Best Times to Request Reviews

• During the final walkthrough when they're admiring the work
• Right after they express enthusiasm ('I love it!')
• When you send the final invoice with a review link included
• In a follow-up call or text a few days after completion

Don't wait weeks. The excitement fades. Ask while the transformation is fresh in their mind.

Every extra step reduces the chance of getting a review. Make it as easy as possible for customers to leave feedback.

• Create a direct link to your Google review page
• Send via text message for immediate action
• Include in follow-up emails with clear instructions
• Create a simple card with QR code to hand them at project completion

The goal: one click from message to review form. No hunting for your business, no figuring out where to click.

Keep your request personal and genuine. Something like:

"Hi [Name], it was great working on your bathroom! If you're happy with how it turned out, a Google review would really help other homeowners find us. Here's the link: [direct link]. Thanks so much!"

If they don't respond, one follow-up is fine. More than that feels pushy. Some people won't leave reviews regardless, and that's okay.

Every review deserves a response. This shows future customers that you care and are actively engaged.

For Positive Reviews

Thank them, mention something specific about their project, and wish them well. Personalization shows you actually remember them.

For Negative Reviews

• Respond promptly and professionally
• Apologize for their experience
• Offer to make it right
• Take the conversation offline (provide phone/email)
• Never argue or get defensive publicly

A thoughtful response to criticism can actually build trust with potential customers reading your reviews.

Ready to grow your remodeling business? Learn about SEO for bathroom remodelers.