Review Generation

Think about the last time you hired a service provider. Did you check the reviews? Of course you did. Everyone does. A flooring contractor with 87 five-star reviews looks a lot more trustworthy than one with 3 reviews from 2019.

Reviews don't just build trust. They directly impact your Google rankings. Businesses with more positive reviews rank higher in local search results. It's one of the strongest signals Google uses to determine which businesses to show first.

Here's the frustrating thing: your happiest customers often never leave reviews. They love your work, they'd recommend you to anyone who asks, but they just don't think to go online and write about it. Meanwhile, the rare unhappy customer? They can't wait to tell the world.

The problem isn't that your customers don't want to leave reviews. It's that there's no system making it easy for them to do so. That's what we fix.

We give you a simple, repeatable system that makes it easy for your happy customers to leave reviews. No gimmicks, no fake reviews. You do the asking, we make sure everything else is set up so it takes your customer about 30 seconds.

Timing Is Everything

The best time to ask for a review is when the customer is happiest with your work. Here's a strategy that works: call your customer a day or two after the job is complete. Ask how they're enjoying their new floors. Listen to their feedback. If they're happy (and they usually are), that's the perfect moment to ask for a review.

We'll work with you to make the whole process effortless, from what to say to the direct link you can text them.

Make It Easy

We create a direct link to your Google review page that you can text or email to customers. One tap, and they're ready to write. No searching, no confusion, no friction.

Follow-Up Sequences

Life gets busy. Sometimes customers mean to leave a review but forget. We can set up automated follow-up messages that gently remind them, without being pushy or annoying.

Getting reviews is half the battle. How you respond to them matters too, both for your reputation and your rankings. We help you develop a response strategy that works.

• Thank every positive reviewer personally
• Address negative reviews professionally and constructively
• Turn complaints into opportunities to show great customer service
• Use responses to naturally include keywords

A thoughtful response to a negative review can actually improve your reputation. Potential customers see that you care enough to address problems and make things right.

Google reviews are the most important, but they're not the only game in town. Depending on your market, reviews on other platforms can also drive business.

• Facebook reviews for social proof
• Yelp for markets where it's still relevant
• Houzz for high-end residential work
• BBB for trust with older demographics

We'll help you prioritize which platforms matter most for your specific market and customer base.